Privacy Policy

Last updated: July 28, 2026

RALAB STORE operates this online store and website, including all related information, content, features, products, tools, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how RALAB STORE collects, uses, processes, and discloses your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise use our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following information:

• Contact information, including your name, email address, telephone number, billing address, and shipping address.

• Order and transaction information, including products purchased, returned, exchanged, or cancelled.

• Payment-related information, including payment method, payment confirmation, billing details, and transaction details. Payments are processed by Shopify and our authorized payment providers.

• Account information, including your username, password, preferences, and account settings.

• Customer-support information, including information you provide when contacting us.

• Device and technical information, including your IP address, browser type, device type, network connection, and other identifiers.

• Usage information, including how you browse, access, and interact with our website and Services.

• Marketing preferences, including whether you have agreed to receive promotional communications.

Sources of Personal Information

We may collect personal information:

• Directly from you when you create an account, place an order, contact us, or provide information through our website.

• Automatically through cookies and similar technologies when you use our website.

• From Shopify and other service providers that help us operate our store.

• From payment processors, delivery providers, marketing partners, and other authorized third parties.

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Our Services

We use your information to process payments, fulfil and deliver orders, manage accounts, process returns or cancellations, provide customer support, remember preferences, and improve your shopping experience.

Communicate With You

We may use your contact information to provide order confirmations, delivery updates, account notifications, customer-support responses, and other service-related communications.

Marketing and Advertising

Where permitted by law, we may use your information to send promotional emails or display advertisements that may be relevant to you. You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Security and Fraud Prevention

We may use your information to verify transactions, protect customer accounts, detect suspicious or fraudulent activity, investigate security incidents, and maintain the safety of our Services.

Legal Obligations

We may process your information to comply with applicable laws, respond to lawful requests from authorities, resolve disputes, enforce our policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information to:

• Shopify, which hosts and powers our online store.

• Payment processors that securely process transactions.

• Suppliers, fulfilment partners, and shipping providers that help prepare and deliver orders.

• Technology, analytics, cloud-storage, customer-support, and website service providers.

• Marketing and advertising partners, where permitted by law.

• Professional advisers or government authorities when required by law.

• A successor organization in connection with a merger, acquisition, restructuring, bankruptcy, or sale of the business.

We may also disclose information when you request or authorize us to do so.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes information about your access to and use of our Services to provide and improve its platform and related services.

Information submitted through our store may be transmitted to Shopify and other service providers located in countries outside your country of residence.

For more information about Shopify’s privacy practices or to exercise rights relating to information processed directly by Shopify, visit the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand website performance, prevent fraud, and support advertising activities.

You can manage cookies through your browser settings. Disabling certain cookies may prevent some website features from functioning properly.

Where required by applicable law, we will request your consent before using non-essential cookies.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party websites.

If you follow a third-party link, you should review that party’s privacy policy and terms before providing personal information.

Children’s Privacy

Our Services are not intended for children below the legal age required to make online purchases in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law. If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Security of Your Information

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for protecting your account credentials and should not share your password or other access details with anyone.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Provide our Services.

• Maintain business and transaction records.

• Fulfil legal, tax, accounting, and regulatory obligations.

• Prevent fraud and security incidents.

• Resolve disputes and enforce agreements.

The applicable retention period may vary depending on the type of information and legal requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request a copy of your information in a portable format.

• Object to or restrict certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising or data-sharing activities.

• Submit a complaint to an applicable data-protection authority.

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, email us at official.ralab@gmail.com. We may need to verify your identity before completing your request.

You may also visit the Shopify Privacy Portal for information and controls relating to data processed by Shopify.

Marketing Communication Preferences

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in those emails.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional messages concerning your orders, account, payments, delivery, security, or customer-support requests.

International Data Transfers

Your personal information may be stored and processed outside the country where you live, including in countries where Shopify and our other service providers operate.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data-protection laws.

Complaints

If you have a concern or complaint regarding our handling of your personal information, please contact us using the information below.

Depending on your location, you may also have the right to submit a complaint to your local data-protection or regulatory authority.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our Services, business practices, legal obligations, or operational requirements.

When we update this policy, we will publish the revised version on our website and update the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

RALAB STORE
Dhaka, Bangladesh
Email: official.ralab@gmail.com

For applicable data-protection purposes, RALAB STORE is the controller of the personal information collected directly through our Services.