Shipping policy

Shipping Policy

Last updated: July 28, 2026

Thank you for shopping with RALAB STORE. This Shipping Policy explains our order processing, shipping, delivery, tracking, customs, and related procedures.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or public holidays. Processing may take longer during high-demand periods, promotional events, or circumstances outside our reasonable control.

After an order enters processing or fulfilment, we may be unable to change or cancel it.

Estimated Delivery Time

Estimated delivery is generally 5–12 business days after dispatch.

Total delivery time consists of:

  • Order processing time.

  • Shipping and transit time.

  • Customs processing, where applicable.

Delivery estimates are not guaranteed. Delays may occur because of weather, public holidays, customs inspections, carrier disruptions, high order volumes, incorrect address information, or other circumstances outside our control.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before payment.

From time to time, we may offer free or discounted shipping as part of a promotion. Promotional shipping offers may be subject to separate conditions.

Shipping Destinations

We ship only to destinations available during checkout. If your country or region cannot be selected, we may not currently offer shipping to that location.

Certain products may be subject to location-specific shipping restrictions.

Order Tracking

When tracking is available, you will receive a shipping confirmation containing your tracking number or tracking link after your order has been dispatched.

Tracking information may take 24–72 hours to update after dispatch.

If tracking has not updated for more than seven business days, please contact us at official.ralab@gmail.com.

Multiple Packages

Products within the same order may be supplied by different fulfilment locations. Therefore, an order may arrive in separate packages and on different dates.

You will not be charged additional shipping fees solely because an order is delivered in multiple packages, unless otherwise stated at checkout.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient’s full name.

  • House, building, street, or apartment details.

  • City, state, or region.

  • Postal or ZIP code.

  • Country.

  • Active telephone number.

Please contact us immediately if you notice an address error.

We cannot guarantee that an address can be changed after an order has entered processing. We are not responsible for delivery failure, loss, or additional costs caused by an incorrect or incomplete address supplied by the customer.

If a package is returned because of an incorrect address, failed delivery, or refusal to accept it, the customer may be responsible for reshipping costs.

Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

RALAB STORE does not control customs charges or customs-processing times.

Delayed Orders

If an order has not arrived within the estimated delivery period, please:

  1. Review the tracking information.

  2. Confirm that the shipping address is correct.

  3. Check with household members, neighbours, building reception, or the local carrier.

  4. Contact us at official.ralab@gmail.com

Please allow a reasonable additional period for carrier or customs delays before requesting an investigation.

Lost Packages

If tracking indicates that a package may be lost, contact us promptly at official.ralab@gmail.com

We will review the tracking information and, where appropriate, contact the carrier or fulfilment provider.

A replacement or refund may be issued after the carrier or fulfilment provider confirms that the shipment was lost, subject to our Refund Policy and applicable law.

Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate the package, please:

  • Confirm the shipping address.

  • Check around the delivery location.

  • Ask household members, neighbours, or building staff.

  • Contact the delivery carrier.

  • Allow up to 48 hours, as some carriers mark packages delivered before final delivery.

If the package is still missing, email official.ralab@gmail.com with your order number and tracking information.

We will assist with an investigation where reasonably possible, but we cannot guarantee a refund when a carrier confirms successful delivery to the address provided.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or video of the product.

  • Photographs of the packaging and shipping label.

Do not discard the product or packaging until we provide further instructions.

Eligible claims will be handled according to our Refund Policy and applicable consumer law.

Refused and Undeliverable Packages

If a package is refused, unclaimed, or returned as undeliverable, any refund may exclude original shipping charges, return shipping costs, customs fees, and other non-refundable expenses, to the extent permitted by law.

Order Cancellation

Customers may request cancellation within 1 hour of placing an order.

Cancellation is not guaranteed after processing or fulfilment has started. To request cancellation, contact official.ralab@gmail.com immediately with your order number.

Contact Us

For shipping questions or assistance, contact:

RALAB STORE
Dhaka, Bangladesh
Email: official.ralab@gmail.com