Terms of Service

Last updated: July 28, 2026

Overview

Welcome to RALAB STORE. The terms “we,” “us,” and “our” refer to RALAB STORE.

RALAB STORE operates this website and online store, including its content, products, features, tools, and related services (collectively, the “Services”). Our store is powered by Shopify.

By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms of Service, our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree with these terms, please do not use our Services.

1. Eligibility and Accounts

By using our Services, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or legal guardian.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for:

• Keeping your account credentials secure.

• All activities performed through your account.

• Informing us if you suspect unauthorized access to your account.

You may not sell, transfer, assign, or license your account to another person.

2. Products and Product Information

We make reasonable efforts to display product descriptions, photographs, colours, specifications, prices, and availability accurately.

However, product colours and appearance may vary depending on your device, screen settings, lighting, or manufacturing variations.

Product measurements may have minor differences. Product packaging, labels, colours, designs, or accessories may also change without prior notice.

We reserve the right to:

• Change product descriptions or prices.

• Limit product quantities.

• Discontinue products.

• Restrict sales to particular customers, regions, or jurisdictions.

• Correct inaccurate product information.

3. Orders

Placing an order constitutes an offer to purchase a product. Your order is accepted only after we confirm it and successfully process your payment.

We reserve the right to reject, limit, or cancel an order for reasons including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraud or unauthorized activity.

• Payment-processing issues.

• Shipping restrictions.

• Orders that appear to be placed for unauthorized resale.

If we cancel or change an order, we will attempt to notify you using the email address or telephone number supplied during checkout.

Please review your order carefully before submitting it.

Customers may request cancellation within the cancellation period displayed in our store’s cancellation rules. We may be unable to cancel an order after processing or fulfilment has started.

Returns, refunds, and exchanges are governed by our Refund Policy available on this website.

4. Prices, Payments and Billing

Product prices and promotional offers may change without prior notice.

The applicable price is the price displayed when the order is placed, unless an obvious pricing or technical error has occurred.

Unless expressly stated otherwise, product prices may not include:

• Shipping charges.

• Taxes or duties.

• Customs charges.

• Import fees.

• Payment-processing or currency-conversion fees.

You agree to provide accurate billing, shipping, payment, and contact information.

You confirm that you are authorized to use the payment method submitted for an order. You authorize us and our payment providers to charge the total amount displayed at checkout.

If a pricing or billing error is discovered, we may correct the error or cancel the affected order and issue an applicable refund.

5. Shipping and Delivery

Delivery dates and shipping times displayed on our website are estimates and are not guaranteed.

Delivery may be delayed due to circumstances including:

• Carrier delays.

• Customs processing.

• Incorrect or incomplete addresses.

• Weather or natural events.

• Public holidays.

• Supplier or fulfilment delays.

• Events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because the customer provided incorrect or incomplete information, additional shipping costs may apply.

International customers are responsible for customs duties, import taxes, and similar charges imposed by their country unless we expressly state otherwise.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

Eligible products may be returned within the return period shown in our Refund Policy and return rules.

Products marked as “Final Sale” cannot be returned or cancelled except where required by applicable law.

To qualify for a return, an item may need to be:

• Unused and in its original condition.

• Returned with its original packaging, labels, and accessories.

• Accompanied by proof of purchase.

• Returned according to our provided instructions.

Customers are responsible for return shipping costs unless the product is defective, damaged, incorrect, or applicable law requires otherwise.

Our complete return, exchange, and refund conditions are explained in our Refund Policy.

7. Intellectual Property

All content available through our Services, including our store name, logo, text, graphics, product photographs, videos, designs, website layout, and other materials, is owned by or licensed to RALAB STORE and is protected by applicable intellectual-property laws.

You may use our Services only for lawful, personal, and non-commercial purposes.

Without our written permission, you may not:

• Copy or reproduce our website content.

• Modify or distribute our content.

• Use our branding, logo, or product images.

• Sell or commercially exploit our website content.

• Attempt to claim ownership of our intellectual property.

Third-party names, logos, and trademarks displayed through our Services belong to their respective owners.

8. Third-Party Services and Links

Our Services may include tools, integrations, payment services, or links operated by third parties.

We do not control and are not responsible for third-party websites, products, privacy practices, content, security, or services.

Your use of third-party services is subject to the applicable third party’s own terms and policies.

You should review those policies before providing personal information or completing a transaction.

9. Relationship With Shopify

RALAB STORE is powered by Shopify, which provides the ecommerce platform used to operate our store.

Purchases made through our store are transactions directly between you and RALAB STORE. Shopify is not the seller of the products offered by RALAB STORE and is not responsible for the fulfilment, delivery, quality, safety, return, or refund of those products.

10. Privacy

Personal information collected through our Services is handled according to our Privacy Policy.

Because Shopify powers our store, Shopify may collect and process certain information relating to your access to and use of the Services.

For more information about Shopify’s privacy practices, visit:

https://privacy.shopify.com/en

11. Reviews and Feedback

If you submit a review, comment, image, suggestion, idea, or other feedback, you grant RALAB STORE a non-exclusive, worldwide, royalty-free right to use, reproduce, modify, publish, display, and distribute it for operating and promoting our Services.

You confirm that your submission:

• Is accurate and based on your genuine experience.

• Does not violate another person’s rights.

• Does not contain unlawful, abusive, misleading, or harmful material.

• Does not contain viruses or malicious code.

• Does not reveal another person’s private information without permission.

We may remove feedback that violates these Terms or applicable law.

12. Errors and Inaccuracies

Our Services may occasionally contain typographical errors, inaccurate information, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery estimates.

We reserve the right to correct errors, update information, or cancel affected orders.

If we cancel a paid order due to an error, we will issue an applicable refund using the original payment method where reasonably possible.

13. Prohibited Uses

You may not use our Services:

• For unlawful, fraudulent, or malicious purposes.

• To violate applicable laws or regulations.

• To infringe intellectual-property or privacy rights.

• To submit false or misleading information.

• To harass, abuse, threaten, or harm another person.

• To upload viruses, malware, or destructive code.

• To conduct phishing, spam, scraping, or unauthorized data collection.

• To bypass security or access restrictions.

• To interfere with the operation of our website.

• To impersonate another person or organization.

• To use payment information without authorization.

• To reproduce, resell, or exploit our Services without permission.

We may suspend or terminate access when we reasonably believe these Terms have been violated.

14. Disclaimer of Warranties

To the extent permitted by applicable law, our Services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, completely secure, error-free, or available at all times.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by applicable law, RALAB STORE and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.

Our liability will not be limited where doing so would be prohibited by applicable consumer-protection law.

16. Indemnification

To the extent permitted by law, you agree to compensate and protect RALAB STORE from claims, losses, liabilities, and reasonable expenses resulting from:

• Your violation of these Terms.

• Your unlawful use of the Services.

• Your violation of another person’s legal rights.

17. Termination

We may suspend or terminate your access to the Services if you violate these Terms, engage in unlawful conduct, or threaten the security or operation of our Services.

Termination does not remove payment obligations or other liabilities incurred before termination.

Provisions that are intended to continue after termination will remain effective.

18. Severability

If any part of these Terms is held to be unlawful, invalid, or unenforceable, that part will be limited or removed to the minimum extent necessary. The remaining provisions will continue to apply.

19. Entire Agreement

These Terms and the policies referenced in them constitute the entire agreement between you and RALAB STORE concerning the use of our Services.

Failure to enforce a provision does not waive our right to enforce it later.

20. Assignment

You may not transfer your rights or obligations under these Terms without our prior written permission.

We may transfer our rights and obligations as part of a business transfer, restructuring, merger, or similar transaction, subject to applicable law.

21. Governing Law

These Terms are governed by the applicable laws of Bangladesh, without limiting any mandatory consumer rights available under the laws of the customer’s place of residence.

Any dispute will be handled by the courts having lawful jurisdiction in Bangladesh, unless applicable consumer law requires otherwise.

22. Changes to These Terms

We may update these Terms to reflect changes to our Services, policies, legal obligations, or business practices.

The revised Terms will be published on this page with an updated “Last updated” date.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms, where permitted by law.

23. Contact Information

Questions regarding these Terms of Service should be sent to:

RALAB STORE
Dhaka, Bangladesh
Email: official.ralab@gmail.com